The packaging arrived damaged and appeared to have already been opened before delivery. However, the case itself was in completely new condition.

The case feels well made and good quality, but it is much more massive and bulky than I expected. Unfortunately, this was something I couldn’t really identify from the product pictures.

case is already peeling a week after buying it, breakage

​I am very disappointed with the quality of the item. As soon as I unpacked the case, I noticed that the plastic part looks like it has already been used – it is heavily scratched and does not look new at all. When ordering a new product, I expected it to be in perfect condition, but the item I received is completely unacceptable.

The case great. The quality is comparable to that of Apple cases.

Color matches how it looks on the website, maybe even prettier. Case also fits perfectly. The result is a beautiful looking and well protected iPhone. So if you’re looking for a good looking quality case this one is really worth it.

Live the design and the colour!
The only - is that the material is magnetising every single dust particles.
Any tips about how to treat the case to not have all the dust sticking to it?

The case met all my expectations. This is my second purchase of a Decoded case, which further proves my satisfaction with the quality. I highly recommend Decoded cases

I'm really disappointed in Decoded! I previously bought a case I loved - no issues. However, the case I just purchased started to show wear very quickly. The bottom left corner started tearing easily, the back part meant to protect the lens was ineffective (resulting in a broken lens), and the lip on the bottom has begun to curve. When I asked for a replacement, their reply was to tear in two, with no guarantee of receiving a new case. I won't be purchasing through them again.

De laag op de metalen rand achterop is na een paar dagen al aan het loslaten. Verder wel een mooie hoes. Prettig materiaal en mooie kleur.

It’s a solid case, feels nice to the touch but unfortunately the metal part surrounding the camera got scratched after just using it for two days.

Hoesje sluit perfect aan op de telefoon, voelt goed aan en ziet er fris uit.

cover sticks and dust also sticks

It’s great quality

I placed and paid for my order on your website. Unfortunately, due to my personal mistake, I provided my old address, and as a result, the delivery could not be completed. The parcel was returned to you.

After realizing the issue, I contacted customer support and explained the situation, asking for the item (a phone case) to be resent to my new address. However, I have not received any response.

Could you please tell me who I can contact to resolve this issue — either to have my item resent to the correct address or to receive a refund? I would really appreciate your help.

⸻

🇩🇪 Deutsch:

Ich habe Ihre Bestellung auf Ihrer Website gemacht und bezahlt. Leider habe ich aus Versehen meine alte Adresse angegeben, deshalb konnte die Lieferung nicht zugestellt werden. Die Sendung wurde an Sie zurückgeschickt.

Nachdem ich den Fehler bemerkt hatte, habe ich den Kundenservice kontaktiert und darum gebeten, mir meine Handyhülle an die neue Adresse zu schicken. Leider habe ich bisher keine Antwort erhalten.

Könnten Sie mir bitte sagen, an wen ich mich wenden kann, um mein Produkt an die richtige Adresse schicken zu lassen oder mein Geld zurückzuerhalten? Ich wäre Ihnen sehr dankbar für Ihre Unterstützung.

I got sent a yellow case instead of the orange I ordered. Customer support isn’t responding to my mails in an attempt to provide a solution. I allready sent two reminders. No feedback. This is ennoying to say the least. I will contest the purchase through my bank to get my money back.

I bought it for third time for good quality

When the product arrived, customs retained it and I had to pay 30 dollars more to be able to receive my order, in addition, the box of the product arrived damaged and the case is cracked at the top

Case is amazing! Beautiful colour :purple_heart:

Smooth texture and nice color

I absolutely love my new Decoded silicone case! The color is exactly as pictured and what I expected. The material feels incredibly soft and comfortable in my hands. One thing I’m very particular about is the side buttons. If they’re difficult to press, it’s a dealbreaker for me. Thankfully, the buttons on this case are easy to press and work perfectly! I’m very happy with my purchase and can’t wait for more colors to become available. I’ll definitely be purchasing more!

Beautiful Color, Super Soft & Perfect Buttons! 💗

I absolutely love my new Decoded silicone case! The color is exactly as pictured and what I expected. The material feels incredibly soft and comfortable in my hands, and all the buttons work perfectly. I’m very happy with the quality and my purchase! I can’t wait for more colors to become available because I’ll definitely be purchasing more. Highly recommend!